YOUR INFORMATION

Privacy notice.

Effective September 28, 2026. TrueNorth Résumé Studio is operated by Good Turn Digital, LLC. Contact support@truenorthresume.com about this notice or your order information.

Information we handle

When you order a review, we receive your contact email, uploaded résumé, optional career-focus note, payment status and order identifiers, and the generated PDF report. We also keep technical records needed to operate, secure, and troubleshoot the service. Stripe handles your card information; TrueNorth does not store card numbers.

How we use it

We use your information to process payment, analyze your résumé, create and deliver the report, send order messages, recover a lost order link, prevent abuse, and resolve support issues. We do not add order email addresses to a marketing list or sell résumé content.

Service providers

Cloudflare hosts the site and stores order data and files. Stripe processes checkout and payment events. OpenAI processes the résumé and related order instructions to generate the review. Zoho sends order and access emails and receives support replies. These providers handle information needed for their part of the service under their own terms and privacy practices.

Access and security

We email a private order link after payment. Anyone who has that link may be able to view the order status and download its report, so do not share it. The TrueNorth operator can access orders and files to provide support and address processing failures. We use access controls and secure connections, but no online service can promise absolute security.

Retention and requests

We automatically delete uploaded résumés and generated report files after 30 days from report completion. If checkout is abandoned without payment, we delete the uploaded file and order record after 14 days. A paid order that has not completed stays available while we resolve the issue.

Contact support@truenorthresume.com to request access to or earlier deletion of your TrueNorth data. We retain limited payment, order, and refund records when needed for accounting, tax, or legal reasons. Our providers may keep their own records under their policies.

See our Terms & Refunds for the service scope and customer support rules.